What to Tell a Reefer Technician Before They Arrive
The details you give us on the phone directly affect how fast we can fix your reefer once we arrive.
Tell us your location, unit brand, set point and current reading — we load the truck before the tech leaves.
A tech showing up with the right parts already loaded finishes the job in one visit. A tech showing up blind sometimes has to leave and come back, and that costs you time you don't have.
What Helps Us Most
- Your unit brand and model, Thermo King, Carrier, or Daikin
- Your set point and current temperature reading
- Any alarm code showing on the display
- What the unit was doing right before the problem started
- Your exact location, including cross streets or a truck stop name
Picture our tech pulling up already knowing what to check first and which parts to bring, instead of starting from zero once they arrive.
This is the same information a shop would ask for if you drove in, we just need it over the phone since we're coming to you instead.
Have this ready when you call 972-703-4445, and we'll get a tech moving toward your location anywhere in Dallas-Fort Worth as fast as possible.
If this is happening right now
This guide explains the problem. These pages cover the repair itself.